Frequently Asked Questions
Q: Do you clean houses?
A: Yes. We also clean just about anything up to a height of 60ft such as Hotels, Domestic properties, Office Blocks, Schools, Public Houses etc
Q: Why are you using this new system of window cleaning?
A: Window cleaning using ladders is inherently dangerous, there are up to 10 deaths per year because of this. Window cleaners have new regulations with regards to working at height, for these reasons, the window cleaning industry is addressing the issues of safe working practices, that is why the UK leading window cleaning companies now use this system.
Q: Will the new system clean my windows as well as the old method?
A: Yes. Ladderless Window Cleaning is recognized to be as good as or better than conventional methods, and will not leave sticky soap residue on the glass or frames and therefore will not attract fresh dirt. With the frames now being cleaned, no dirt will run onto the glass when we get a downpour of rain, giving a better and longer lasting cleaning result than conventional methods. To coin a phrase “we are window cleaners not glass cleaners”.
Q: Why are our windows left wet?
A: When you are having your windows cleaned with our system we use laboratory grade pure water, so when the windows and frames have been scrubbed, washed and then finally rinsed, no dirt is left and the water dries to a natural finish.
Q: What difference will I notice?
A: There is a bedding in period because fine jets of pure water are used, the windows and frames are deep cleaned right into the very corners, as a result, on the first 1 or 2 cleans you may notice a small amount of residue remaining, unfortunately this is sometimes unavoidable, but once this bedding in period has passed, the new method will actually clean to a better standard than before.
Q: Can you clean the windows above my conservatory?
A: Most of the time we can. If we can see the whole window from the ground there is a good chance we will be able to clean it.
Q: Are you reliable?
A: Yes we are reliable, Customer satisfaction is our main aim, with this in mind we strive to maintain the consistency of our visits.
Q: Will you call the same time every month?
A: On commercial properties we will call the exact day we are due. For domestic properties our work is based on a 4 week rota (round) but we cannot specify a date or day as there are too many variables to take into consideration, sickness, extreme weather, holidays etc. But what we can promise is that you would have a very regular and professional window cleaning service all year round.
Q: Do you offer cleaning at any frequency other than 4 weeks?
A: We will be in your area every 2,4 ,6,8,weeks therefore any schedule will be based on that. Commercial properties we will clean the frequency that suits you.
Q: Do you do one off cleans?
A: Yes, however we may need some notice in order to fit a job in.
Q: How much does it cost?
A: We can only tell you how much your window cleaning will cost once we have seen the property in question as there are so many variables to take into consideration.
Q: What hours do you work?
A. 8.00am to 5.00pm Monday to Friday on domestic.
Q: We always have our rear gate locked!
A: In most cases we can still clean the rear of the property by using step ladders to gain access, but where possible if a key or combination can be provided it would make our job easier. We also offer a text service, we will text the night before we are due so gates can be opened for us. Individual requirements can be discussed when we quote.
Q: I prefer to be at home when you clean our windows!
A: This can be arranged but usually incurs a slight price increase.
Q: Will you still clean our windows in the rain?
A: Yes, We need to work in most weather conditions to maintain regularity of service which means there may be times when we have to clean your windows whilst it is raining. We are so confident that the result will be just as good that we are able to offer our 24 hr guarantee. We don’t enjoy working in very heavy rain or snow so on days such as this we prefer to work inside in the dry. We hold a list of customers who like to have the insides cleaned periodically so on days such as this we ring around to arrange an appointment. Please contact the office if you wish to be added to the list.
Q: Do you do any other cleaning?
Yes. We clean fascias, soffits, gutters, conservatories. garage doors,driveways and patios In fact we can clean most things. Just ask and we will do our best to help.
Q: Do you give a guarantee?
A: Yes, if within 24 hrs, there are any problems, Please give us a call and we will return and rectify free of charge.
Q: How do I pay you?
A: You can choose to either pay your window cleaner when he comes to clean your windows or if you are out we will leave you a bill and call out on a specified evening to collect payment. Another method is electronic transfer (bacs),. Many customers set up a standing order so they can forget about us happy that their windows are kept clean with no bother. Alternatively you can post us a cheque. Please remember to write your address on the back.